Technical Support

Technical support is available Monday through Friday from 8:00 AM PST to 4:30 PM PST at (800) 832-4647. If Tech Support is busy, please leave a message and you will get a return call within 48 hours.

For faster service, please email


Warranty & Repair

Products purchased from an online retailer have a 90-day warranty. If your return was purchased prior to 90 days, you will need to furnish a receipt showing that the unit was professionally installed.

Warranty returns are only accepted from purchases made directly from authorized online retailers. We do not accept returns from 3rd party marketplace resellers.

For more information, visit our Warranty page.


Recent Firmware Update

CPAA-70M RDS Firmware Update (12-7-2021)


MHL MobileLink Software Updates

PDN-626HB & PDN-726HB Android 7 MHL Update [.zip | 11MB]

PDN-621HB & PDN-721HB Android 7 MHL Update [.zip | 22MB]


Video File Conversion 101

In order to play videos on our head units, overhead or headrest monitors, you must convert your videos to their proper screen resolution using the DivX/XviD codec.

We recommend downloading this great program (Free AVI Video Converter):

For instructions on using the program, please see this guide: