Please note that the following return policies apply only to products purchased directly from this web site. For manufacturer's warranty information for products purchased elsewhere, please see the warranty information card (if applicable) that came in the original box with the actual product.
Web Site Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
Standard Return Policy Overview
You may return merchandise purchased from Power Acoustik for a refund or a replacement, provided proper procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days of the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. Power Acoustik will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a credit to your account and simply place a new order for the item you desire. In this case Power Acoustik will waive the 10 percent restocking fee. The buyer is still responsible for any shipping and handling fees.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if the product is replaced with an equal or greater value product. If the product is upgraded the buyer may be responsible for the difference in price.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if the product is replaced with an equal or greater value product. If the product is upgraded the buyer may be responsible for the difference in price.
Return shipping cost (the cost to send merchandise back to Power Acoustik) is similar to your cost of driving to any store to return/exchange or purchase an item, which is not reimbursable. As such, we do not reimburse any shipping cost.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within five business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
Please Email us at firstname.lastname@example.org or call 1-800-422-1277 Monday-Friday 8:00AM-4:30PM Pacific Time to receive an RMA number.
All returned merchandise must be in original condition, and must include the original factory box with UPC bar codes and serial numbers existing. Also all factory packaging (foam, plastic, wrappings, etc.), peripherals and accessories (remote control, harness or plugs, straps, etc.), included warranty cards, and instruction booklets/owner's manual. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
- UPS: (800) 742-587 or http://www.ups.com
- FedEx: (800) 463-3339 or http://www.fedex.com
- USPS (Post Office): (800) 275-8777 or http://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to Power Acoustik.
Any of the cases noted below will result in a rejection of product return/refund.
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage or abuse
- Any product for which you have submitted a mail-in rebate
Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense. In this case you will be notified of the return rejection and given the opportunity to choose to have your merchandise returned after you choose shipping method and payment. Products will be held for 30 days after notice then disposed of.